Shipping Policy

Thanks for shopping with www.solaraxy.co.uk International shipping might experience delay due to covid-19. to keep track of your order, contact solaraxy.co.uk (sales@solaraxy.co.uk) so we can provide you the order’s tracking number.

Location we ship to

We can ship our products all over the world

Order Processing Time

  • It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
  • Generally, orders are shipped within 1-7 working days of order confirmation/payment. Orders made on the weekends might experience delay.
  • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Time

  • It is the time between when the seller hands the order over to the carrier until its delivery to the customer’s address.
  • We provide standard shipping service for all orders shipped to all over the world, such as USA, Australia, UK, Italy, France, Germany and so on.
  • Shipping time varies by region/logistics, but it takes an average of 7-14 business days, excluding public holidays and weekends.

Total Delivery Time = Processing Time + Shipping Time (depending on your location)

Shipping Cost

We provide free shipping service for all orders on the website.

Tracking

  • Tracking information may take 48 to 72 hours to update.
  • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email sales@solaraxy.co.uk, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

  • We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
  • Orders can’t be canceled once the parcel is shipped out.

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Email: sales@solaraxy.co.uk

Tel: +442032871598

Plain Energy Ltd – Authorised Agent of Solaraxy Products in the UK
Address: 450 Brook Drive, Green Park, Reading, RG2 6UU, England